Privacy Policy

Rainbet Casino may collect information that is needed to provide and administer online gambling services. The information collected depends on how you use the website, the services you request and the checks that may be required before or during your account relationship. Some information is provided directly by you, while other information is collected automatically when you use the website.

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, contact details, login information, account preferences and records of your communications with customer support. We use these details to create and manage your account, respond to questions, provide account notices and help keep the service secure.

Identity and verification information

We may request identity or other verification documents and information where checks are needed. This may include information used to confirm your identity, age, eligibility, account ownership or source of funds where appropriate. Verification information helps us meet our responsibilities, prevent misuse of the service and identify activity that may be fraudulent or otherwise unauthorised.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction history and related account activity. Payment information may be processed by payment providers or other service partners. We use transaction records to provide the requested services, process payments, resolve disputes, maintain accurate account records and conduct security, compliance and anti-fraud checks.

Device, technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location and the date and time of activity. We may also record information about how you interact with the website. This information supports website operation, troubleshooting, security monitoring, performance measurement and service improvement.

We use personal information only for purposes connected with operating, securing and improving the website and services, or where we have another valid reason to do so. The main purposes may include:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, account ownership and eligibility to use the service.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations that apply to gambling services.
• Providing customer support, investigating complaints and resolving disputes.
• Sending service messages about accounts, transactions, security, changes to the website or important policy updates.
• Understanding website use, testing features, improving performance and developing safer, more reliable services.
• Detecting, preventing and investigating unauthorised access, abuse, cheating, technical attacks or other prohibited activity.
• Sending promotional communications where permitted and where you have not opted out or withdrawn your consent.

We aim to collect information that is relevant to these purposes and to use it in a way that is reasonably expected in connection with an online casino account. If information is requested for a particular check or service, not providing it may mean that an account, transaction or request cannot be completed.

Sharing information

Information may be shared with service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, information technology, website hosting, customer support, communications, security and analytics. They are expected to handle information only for relevant business or service purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect players or the website, investigate suspected fraud or other prohibited conduct, enforce applicable terms, or protect legal rights. We do not use personal information for unrelated purposes without an appropriate basis for doing so.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, support account functions, keep sessions secure, measure website performance and understand general usage. Some cookies may be provided by service partners that assist with analytics, security or website functionality.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how parts of the website work, including account sign-in, preferences or other functions. Your browser may also allow you to delete cookies that have already been stored on your device.

Keeping information secure

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and procedures for handling sensitive information. No website, online service or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account details.

If you believe that your account or personal information has been accessed without permission, contact support as soon as possible. We may ask questions to confirm your identity before discussing account information or taking action.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Information is retained only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required for legal, accounting, security, dispute-resolution or compliance reasons. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed.

When information is no longer required, it may be securely deleted, destroyed or anonymised. Closing an account does not necessarily result in the immediate removal of every record connected with it, particularly where records must be retained or are needed to protect the integrity and security of the service.

Subject to applicable requirements and reasonable verification, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights, ask a privacy question or raise a concern about the handling of your information, contact support@rainbetcasino-aud.com. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking. We may need to verify your identity before providing information or making changes.

• Access: ask for information about the personal data we hold and, where appropriate, a copy of that data.
• Correction: tell us which information is inaccurate, incomplete or out of date and ask us to update it.
• Deletion: ask us to remove your information where it is no longer needed and no legal, security or other valid reason requires us to keep it.
• Marketing consent: withdraw your consent to promotional communications or use the available unsubscribe option in a marketing message.

Withdrawing marketing consent will not stop essential service communications, such as messages about transactions, account security, responsible gambling, verification or important changes to the service. If information is needed to provide an account function or meet a legal obligation, we may be unable to delete it or stop using it for that purpose.

Changes to this policy

We may update this Privacy Policy when our services, information practices or legal responsibilities change. The updated version will be made available on the website, with the effective date or other notice where appropriate. We encourage players to review this page from time to time. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any rights or consent requirements that apply.